How important is creativity in direct?

Who knew something as innocuous as “list strategy” could ignite heated contests of will among direct marketers and the agencies they employ? Wars have been fought for greater. But today’s marketers are demanding more than a letter, a call-to-action and a 1-800 number. With the demand for integration, the rise of the Internet and market fragmentation, direct agencies are being challenged to try whole new approaches to reach consumers who are increasingly distracted and less inclined to listen.

Customer service that doesn’t suck

Customer service that doesn’t suck (original link) Apple is good—even great—to its customers, but is it going overboard? by Samson Okalow Jul 6, 2011 Several weeks ago I was the mortified owner of an iPad 2 when the screen cracked and splintered after it fell from my lap during a meeting. I had the feeling…

Can Canadians make a Super Bowl ad? Please?

Can Canadians make a Super Bowl ad? Please? (original link) The reason you don’t see good ads North. by Samson Okalow Feb 4, 2013 It’s the same thing after every Super Bowl: Canadians grumbling about not being able to see the big, fancy new ads and instead being subjected to the same hum-drum fare they’ve seen…